Shipping Policy
Thank You for Choosing Essential Skin Solutions
Section 1: Shipping Services Across Canada
We are deeply grateful for your support at Essential Skin Solutions. It brings us immense joy to extend our shipping services throughout Canada. Experience the convenience of Free Expedited Shipping via Canada Post for orders exceeding $99. Keep an eye out for special promotions, where we may offer Free Expedited Shipping for all orders or those surpassing $49. To stay in the know about these promotions, simply subscribe to our newsletter. For orders less than $99, expedited shipping fees via Canada Post typically range between $12 and $14, excluding taxes. If you desire swifter delivery, we also offer expedited shipping options through Purolator and FedEx, with additional charges depending on your chosen method and location.
Section 2: Order Processing and Delivery
Once your order reaches us, please allow up to 5 business days for processing and dispatch, regardless of your chosen shipping carrier. Be mindful that processing times may extend during peak sale periods. Our standard processing time typically falls within 1 to 5 business days, though it can fluctuate based on product availability. Please note that the processing time does not include delivery duration, which will depend on your location.
Section 3: Shipping Times and Guidelines
Here are our estimated delivery times via Canada Post within Canada:
- British Columbia and Alberta: 3-5 business days
- Manitoba and Saskatchewan: 3-5 business days
- Quebec and Ontario: 2-5 business days
- Newfoundland, Labrador, Nova Scotia, P.E.I, New Brunswick: 3-6 business days
These estimates are exclusive of processing and handling time. Keep in mind that remote areas may experience longer shipping times. We retain the right to alter shipping rates without prior notice. It's important to understand that the provided shipping time frames are estimates, and actual delivery times may vary due to unforeseen delays, such as supplier issues, traffic, weather conditions, or additional payment verification. Additionally, we now require a contact phone number for the destination shipping address to enable our carriers to reach out if needed. Please be aware that our shipping labels via Canada Post enforce a "Do Not Safe Drop" delivery policy. Your package will only be delivered if someone is available to receive it. In cases where a delivery notice is left at your doorstep, kindly pick up your order within the stipulated timeframe to prevent it from being returned to Essential Skin Solutions. For orders exceeding $500, a signature will be required, free of charge.